A little more about our materials, products, orders and how to care for them.

What materials do you use?

We work with naturally grown materials including cane, bamboo, grasses, wood, coconut shell and wicker. Materials vary by product and are always mentioned on the individual product page.

Are all DaisyLife products natural?

Yes, our products are made from natural materials and kept as close to their original nature as possible. We believe in minimal processing and use natural methods of seasoning and finishing wherever possible.

Why does my product look slightly different from the photographs?

Natural materials are never completely uniform. Variations in colour, grain, texture, shape and size are part of their character.

Most of our products are also handmade, so no two pieces will be exactly alike. These natural variations are not defects—they are part of what makes each piece individual.

Are your products handmade?

Yes. Most DaisyLife products are handcrafted by skilled artisans using traditional techniques. Some pieces involve several stages of preparing, seasoning, weaving, shaping and finishing by hand.

Do you use chemical finishes or polish?

We keep processing to a minimum and favour traditional methods using water, heat, sunlight and natural oils.

Any product-specific treatment or finish that is important to know will be mentioned on its product page.

How do I care for natural-material products?

Natural materials are generally happiest when kept clean, dry and well aired.

For most products, regular dusting with a soft cloth or brush is enough. Care differs slightly between wicker, bamboo, wood and other materials, so please follow the instructions provided on the individual product page.

If a natural-fibre product becomes wet, allow it to dry completely before storing or using it again.

Can wicker baskets be washed?

Yes, all DaisyLife wicker baskets can be washed with water, a soft brush and mild soap when needed. Allow them to dry completely in sunlight or a well-ventilated space afterwards.

Do not leave natural wicker continuously wet or in damp conditions.

How long will natural products last?

With appropriate care, well-made natural-material products can remain beautiful and functional for many years and many times generations.

Natural materials also age. Their colour, texture and sheen may subtly change over time—we see this as part of the life and character of the material rather than something to prevent.

Where are orders shipped from?

Orders are dispatched from our warehouse in Pune, Maharashtra.

How long does delivery take?

Orders are generally dispatched within 2 working days unless mentioned otherwise on the product page.

Delivery across India usually takes approximately 7–10 business days after dispatch. Remote locations, weather, public holidays or other circumstances may occasionally affect delivery times.

How much does shipping cost?

Shipping is calculated based on your order and delivery location and is shown at checkout.

How can I track my order?

Once your order has been dispatched, you will receive tracking details so you can follow the shipment with our delivery partner.

Do you ship internationally?

Yes. International shipping can be arranged for many of our products.

Please contact us with the product you are interested in and your delivery location, and we can share the available shipping options, estimated cost and delivery time.

What if my order arrives damaged or I receive the wrong product?

Please contact us as soon as possible with your order number, details of the issue and clear photographs of the product and packaging.

We will review the order and guide you through the return, replacement or refund process as applicable.

Can I return a product if I change my mind?

Return eligibility varies by product and order. Please refer to our Returns & Refunds policy for the current terms before making a purchase.

If you are unsure about a product before ordering, please contact us—we are happy to help with dimensions, material, colour, usage or any other details.

Can I cancel an order?

If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or dispatched may be subject to shipping or cancellation charges.

Can you gift-wrap an order?

Many DaisyLife products are naturally suited to gifting. Where gift packaging or a gift message is available, you can add the details while placing your order.

For larger gifting requirements, we can also work with you on presentation, quantities and customisation.

Do you take bulk or corporate orders?

Yes.

We work with individuals, designers, businesses, hospitality projects, events and organisations for bulk requirements.

Tell us what you are looking for, the approximate quantity and timeline, and we can explore suitable products with you.

Can you customise a product?

Yes, selected products can be customised for bulk or project requirements.

Depending on the material and craft, we may be able to customise dimensions, weave, colour, finish or other details. Minimum quantities and production timelines vary by product.

Can you make something that isn't currently on the website?

Possibly—and we would love to hear the idea.

Our work begins with natural materials and what they can become. If you have a particular object, dimension, application or project in mind, share it with us and we can explore what may be possible.

How can I contact DaisyLife?

For questions about a product, order, custom requirement or simply something you would like to explore with us:

Email: live@daisylife.in
Call / WhatsApp: +91 820 844 8708
Monday – Friday | 9:00 AM - 6:00 PM IST 

Or use the contact form on our website.

We look forward to hearing from you.