Shipping & returns policy

 

AFTER YOU PLACE AN ORDER

  • As soon as you place an order on our website, we receive the order details and it is scheduled for dispatch within 2 business days.
  • Once dispatched, you will receive the shipment details and Airway Bill number (AWB no.) via email and SMS provided by you when you placed the order.
  • Please visit the courier partner website and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.
  • Should you have any questions about your order dispatch, we’re just a quick email away contact.us@daisylife.in | MON - SAT | 9:00 AM - 6:00 PM IST
                 
     SHIPPING
    • Orders are shipped from our warehouse in Pune, Maharashtra. Our order processing is quick and with best shipping partners to ensure timely deliveries.
    • All order are shipped to the shipping address you submit at checkout. Your order should reach you within 7-10 business days. The duration of deliveries could be affected due to difficult weather conditions, Sundays and Public Holidays.
    • Shipping charges vary depending on the weight, volume and dimensions of the product and your delivery shipping address. 
    • If a package arrives in a damaged condition, please check immediately and you can refuse to accept the shipment from the carrier and inform us immediately at
    contact.us@daisylife.in | MON - SAT | 9:00 AM - 6:00 PM IST

     

    INTERNATIONAL SHIPPING-

    • We do International shipping. Get in touch with us to know the estimated shipping time and cost.
    • Email us with the Product Id  contact.us@daisylife.in | MON - SAT | 9:00 AM - 6:00 PM IST
     

    CANCELLATION-

    • In case you need to cancel the order for any reason, you can cancel at no charges within 24 hours.
    • Any part cancellation of the order may incur shipping charges on the balance order.
    • Shipping charges are applicable if the order is Cancelled after shipping. The remaining cost is refunded to you. Please read below for the refund process.
       

      EXCHANGE & RETURNS-

      It's our continued effort to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items. 

      Your purchase is eligible for exchange only if it meets the following conditions: 

      • An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email.
      • If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
      • Bags are not applicable for exchange.
      • If your purchase meets our return criteria stated above, please contact our care team within 14 days of delivery with the following information: -Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the product.

      You may contact us via email at contact.us@daisylife.in or call our customer care at + 91 8208448708 from Monday to Saturday, between 9:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours. 

      Please ensure that the product you return is unused and the original tags are intact. Please note that international orders are not eligible for returns.
      Our products are made with Plant-Based fibers like Bamboo, Cane, Coconut Shell, Jute, Wood, Willow Tree Wicker and the likes.
      The materials have minimal processing to keep them true to their nature while ensuring product functionality. We have a strict quality check process at multiple stages and a final check before shipping the order. While you may see marginal difference in size, colour, weight, shape, these are naturally occurring variations due to the uniqueness of the raw material, or in some products it may be a function of handmade product variabilities. Please don’t misconstrue these as flaws or defects. They in no way affect the quality of the product.

       

       

      CREDIT NOTE FOR EXCHANGE & RETURN

      Once our team conducts a quality check at our warehouse, we will offer you a credit note.

      • We offer credit notes only.

      • If your purchase is eligible for a free return or exchange as explained above, the credit note will also include the proportionate shipping charge.

      • The credit note will be valid for a year from the date of issuance, and can be redeemed online on our website.

       

      TERMS AND CONDITIONS

       

      • Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase.
      • Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note.
      • Proportionate shipping will be refunded in the form of credit note only if it meets our conditions for a free return i.e. a quality or wrongly delivered product.
      • International orders are not eligible for exchanges or returns.